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jgomez73
jgomez73
Posts: 3

27.05.2012
Good morning,

I have recentely installed 3.3.2.0 version of Teksip on W7.
My scenary is next one:

I have Teksip and my SIP IVR working on the same server, back a NAT UpnP router.
Internal IVR and Teksip IP is 192.168.1.37/External IP is 88.12.14.158

I do register perfectly in Teksip no just with my IVR but also with an SIP application loaded in my Iphone (Zoiper). I do think this because in Wireshark I see OK, and in Teksip monitor I see both of users (totalagent1 and 1000, as iphone user and IVR user respectively) appears OK and registered.

The problem comes when I do try to call from totalagent1 to 1000 (so from Iphone to my IVR), because I cannot stablish any call.

Please. could you help me? I do attach a wireshark trace.

Thanks a lot

Attachments:
wrongconnection.pcap
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Admin
Admin
Administrator
Posts: 462

28.05.2012
Hi,

As far as I understand Zoiper softphone is also behind the same NAT gateway as TekSIP is. But TekSIP can not
recognize this since TekSIP server and Zoiper softphone running machine are not in the same IP network.
Is it possible you to move Zoiper system to 192.168.1.0 network?

Best regards,

Yasin KAPLAN
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jgomez73
jgomez73
Posts: 3

01.06.2012
Hi Yasin,

Zoiper is not behind NAT but outside. Just IVR and Teksip are behind NAT.
The IP call I do attempt to do is from Zoiper thru Internet to IVR (by TekSip)
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Admin
Admin
Administrator
Posts: 462

02.06.2012
Hi,

Have you configured totalvoz.com as SIP domain TekSIP settings / service parameters?
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jgomez73
jgomez73
Posts: 3

02.06.2012
Hi Yasin,

No. In fact I did setup domain settings as 192.168.1.37
I will change it and I will update my advance.

My intention is to acquire the package for 100 users. One question please. I need to connect (make calls) agents from nternet to just one account (the one is behind Nat, my IVR). I just control simultaneus calls in IVR. TekSip lets to do this, isn't?

Thanks a lot. Jesus
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Admin
Admin
Administrator
Posts: 462

03.06.2012
I'll be waiting for your feedback.

You can use TekSIP to direct calls to single SIP EP registered to TekSIP.
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